Deposits

A 25% non-refundable deposit is required to secure your booking and can be paid online or manually for phone bookings. This deposit will be deducted from your final bill on the day of your appointment. If you need to reschedule, the deposit will be held on file for your future appointment.

Cancellation policy

We’ll confirm your booking with a reminder text one week prior and an email 48 hours before your appointment. Please reply ‘Y’ to secure your booking or make changes via our website. If we don’t receive confirmation within 24 hours, we may cancel your appointment. Cancellations within 48 hours will incur a 50% fee, and those within 24 hours or no-shows will be charged 100%. This policy helps us maintain our high standard of personalised service for all clients.

Late Policy

We value your time and ours, and lateness can disrupt our schedule. If you’re running more than 15 minutes late, please call us as soon as possible. While we’ll do our best to accommodate you, we may need to reschedule within the same week. If rescheduling isn’t possible, a 50% cancellation fee will apply, charged to the card securely held on file. This helps us ensure every client receives the quality service they deserve.

Service Menu

We specialize in hair color services, with all packages designed to ensure transparency and include a bonding treatment and Gloss/Zone Tone for optimal hair health. Blow waves are required for new clients, offered at a discounted rate to leave you with our signature finish. Consultations are $50 (non-refundable) and required for accurate quotes, with a 25% deposit applied to your final service.

Refunds, returns & satisfaction

We do not offer refunds on services but are committed to ensuring you love your hair. If you have concerns, contact us within 24 hours to arrange a complimentary revision (excluding new or additional work). Concerns raised after 10 days will be treated as a new appointment.

Faulty products can be returned with proof of purchase for a refund or exchange.

Tkay vibe

Thank you for upholding the culture of kindness, care, and mutual respect that defines TKAY. We have zero tolerance for bullying, disrespect, or abuse toward our team or clients. In the rare event of such behavior, we will respectfully intervene, discontinue services, and ask the individual to leave, with no option to return.

Social Media

At TKAY, we occasionally capture photos of our clients and salon to share the creativity of our stylists and the inviting atmosphere we’ve created. If you see yourself in a photo and would prefer it removed, please let us know—we’ll take care of it promptly and with care.

Furr children

Co-founder Kyra’s little dog Taco will greet you with a creepy stare or be hiding away sleeping, depending on her mood.

Your fluffy children are always welcome to hang out with both her and the team. A secure back courtyard is also there to accomodate them while you get pampered.

Surcharge

We accept Mastercard, Visa and Amex. All cards will incur a small surcharge fee.